Privacy Policy

This policy explains what information Staten Island Air ("we," "us") collects when you use this website, call or text us, or message us through our Google Business Profile — and what we do with it. Our shop is at 412 Forest Ave, Staten Island, NY 10301, and you can always reach us at (347) 443-8854 or service@statenislandair.com.

What we collect

The booking / contact form. When you request service online, we ask for your name, phone number, service address or ZIP code, the type of system you have, your preferred appointment time, and a description of what's going on. Form submissions are delivered to our dispatch team; if a third-party form-delivery service routes the submission to us, it processes your answers on our behalf solely to deliver them.

Calls, texts, and messages. If you call or text (347) 443-8854, email us, or message us through our Google Business Profile, we receive your phone number or email address and the content of your message or voicemail.

Service records. Once you become a customer, we keep records of the work we've done at your home — equipment, repairs, quotes, and tune-up reports — so your history is on file for warranty claims and future visits.

How we use it

We use your information to schedule and confirm appointments, prepare written quotes, perform and document the work you hired us for, handle rebate and manufacturer-warranty paperwork you asked us to file, and follow up about your service request. That's it. As the form itself says: no spam, no shared lists.

We don't sell your data

We do not sell, rent, or trade your personal information, and we do not share it with third parties for their marketing. We share it only with service providers who work on our behalf (like the form-delivery service above, or a rebate program you asked us to file with) or when the law requires it.

Cookies and analytics

This website does not use third-party analytics tools, advertising pixels, or tracking cookies. Our hosting provider keeps standard server logs (such as IP addresses and pages requested) for security and site operation, as virtually all websites do.

Text messaging (SMS) consent

By texting (347) 443-8854, submitting your phone number through our booking form, or messaging us through our Google Business Profile, you consent to receive replies from us about your service request — things like appointment confirmations, scheduling changes, arrival updates, and quote follow-ups. Message frequency varies with your request. Message and data rates may apply per your carrier. Consent to receive texts is not a condition of purchasing any service. Reply STOP at any time to stop receiving texts, or HELP for help. We do not share your mobile number or texting opt-in with third parties for marketing.

Data retention and deletion

We keep service records as long as we reasonably need them for your equipment's service history, warranty claims, and our legal and tax obligations. If you want a copy of the information we hold about you, or want it deleted, call us at (347) 443-8854 during open hours or email service@statenislandair.com. We'll honor the request unless we're required to keep a record (for example, invoices for tax purposes), and we'll tell you plainly if that's the case.

Children

This website is for homeowners, landlords, and building managers. It isn't directed to children under 13, and we don't knowingly collect their information.

Changes to this policy

If we change this policy, we'll post the new version here with an updated effective date.

Questions?

Call (347) 443-8854, email service@statenislandair.com, or write to Staten Island Air, 412 Forest Ave, Staten Island, NY 10301.